Frequently Asked Questions
Orders & Shipping
Q: How do I place an order?
A: Select your desired item and click “Order Now” to submit your request via WhatsApp or the order form. You will receive an invoice and be guided through sizing and any adjustments. A 50% deposit is required to begin production. Once your garment is completed, you will be notified to settle the remaining balance before shipping.
Q: What happens after I place an order?
A: After submitting your request, you will be contacted to confirm your order details, including sizing, adjustments, and delivery before proceeding with payment.
Q: When will my order be shipped?
A: Orders are shipped once the final payment has been received. Delivery typically takes 5–10 working days.
Made-to-Order Garments
Q: How do I choose my size?
A: Minor adjustments can be accommodated upon request and can be discussed after submitting your order.
Q: Can garments be adjusted?
A: Minor adjustments can be accommodated upon request. This can be discussed after you submit your order.
Q: How long does production take?
Production times vary depending on the piece, but typically range between 2–3 weeks. Once your order is ready, you will be notified and your item will be prepared for shipping.
Q: Do you offer custom requests?
A: Custom requests are considered within the scope of existing designs. Select adjustments may be accommodated, depending on the garment, and can be discussed after submitting your order.
Sewing Patterns
Q: Where can I purchase sewing patterns?
A: Sewing patterns are available through our Etsy store. When you click on a pattern on this website, you will be redirected to Etsy to complete your purchase.
Q: What format are the patterns provided in?
A: Patterns are delivered as digital PDF files in A4 and A0 formats, along with step-by-step instructions.
Q: How do I access the patterns after purchase?
A: Once purchased on Etsy, you will receive instant access to download your files directly from your Etsy account and a download link will also be sent to your email.